Frequently Asked Questions (FAQs)
How do I choose the right rug for my space?
At CFF Rug Shop, we understand that selecting the perfect rug can be a personal journey. We recommend considering factors such as room size, color scheme, and your personal style. Our knowledgeable team is also available to provide personalized advice and help you make the best choice for your space.
What types of rugs do you offer?
Our collection includes a wide range of rugs, from traditional hand-knotted and hand-tufted rugs to modern machine-woven options. We offer various materials, styles, and sizes to cater to diverse preferences. Explore our catalog to find the perfect rug that suits your taste and requirements.
How do I care for my rug?
Proper care ensures the longevity of your rug. We recommend regular vacuuming and rotating your rug to prevent uneven wear. Specific care instructions vary based on the rug's material and construction. Check the care guidelines provided with your purchase or contact our customer support for personalized care advice.
Can I order a custom rug?
Yes, we offer customization services for select rug styles. Contact our customer service team to discuss your requirements, and we'll work with you to create a custom rug that perfectly fits your space and design preferences.
What is your return policy?
We want you to be satisfied with your purchase. If you're not happy with your rug, you may return it within 14 days of delivery. Please refer to our Return Policy for detailed information on the return process, eligibility criteria, and any associated fees.
Do you offer international shipping?
We DO NOT ship Internationally at this time
Are your rugs ethically sourced?
Absolutely. At [Your Store Name], we are committed to ethical practices. We work closely with our suppliers to ensure fair labor practices and sustainable sourcing of materials. You can shop with confidence, knowing that your purchase supports responsible and sustainable commerce.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. Use this tracking number to monitor the status and location of your order. If you have any concerns or need assistance, feel free to contact our customer support team.
Can I visit your store in person?
We are located at 7306 Church Hill Rd Chestertown, MD 21620.